Enterprise Hosting and Managed Services for ERP and EPM

TITAN helps maximize ROI for technology and business applications investments over the life-cycle via application strategy-driven investments. We provide lower TCO for application and database support as well as superb service levels and support for increased user satisfaction. Our S2V™ offering enables fast-response issue resolution and preventative programs to keep core applications running smoothly and avoid business disruption.

TITAN’s Enterprise Hosted and Managed Service capabilities offer a complete outsourcing solution for your enterprise software solutions.
 

TITAN's Value Proposition

  • Optimize performance and availability of business applications and databases
  • Maximize ROI for investment and optimize total cost of ownership
  • Reduced IT infrastructure requirements
  • Increased availability, scalability, system performance
  • Plan, build, implement, train, manage, host and finance the total environment
TITAN Hosting and Managed Services
  • Transition Services - including implementation or upgrades as part of transition
  • HelpDesk Support - level 1 & 2 help desk response  
  • Application Support - for business processes, including customizations / bolt-on modules
  • Education Services and Training
  • Technical Application Management
  • Database Administration Support
  • Tax and Legislative updates
  • Application and Database upgrades
  • Discretionary Project Services
  • Hardware and Hardware Support
  • Data Center Management
  • Disaster Recovery
  • Hosting for Client Hardware
  • TITAN Value Added Services

Capabilities

  • Flexible solutions for managing application, database and infrastructure
  • Secure, highly available infrastructure in SAS70 approved Tier II data centers
  • Custom defined service level agreements
  • Powerful array of tools to keep systems operating at optimum efficiency
    • Customer Help desk portal with 24/7 support  
    • Managed Services Dashboard
  • Management of infrastructure and business systems with IT governance
  • Technically/functionally strong IT professionals
  • Upgrading and patching
  • Data backup and recovery
  • Space, performance, resource, fault management
  • Onsite or remote application and database support
TITAN Hosted and Managed Services are Available for these Leading ERP and EPM Packages
  • SAP
    • ECC, ERP, MySAP
    • Business Objects
    • OutlookSoft
  • Oracle
    • E- Business Suite Release 12.1
    • PeopleSoft
    • JD Edwards Enterprise One
    • JD Edwards World
    • Hyperion
    • Siebel
  • IBM
    • Cognos
    • Webpshere DataStage