TITAN Technology Partners Launches ReportCenter v2.0!


Charlotte NC, Jan 4, 2010- TITAN Technology Partners, a global provider of hosted and managed industry solutions, today announced the release of ReportCenter v2.0, an interactive web-based Managed Services reporting tool that provides Managed Services clients with an interactive reporting link to the client’s service management software toolset, typically TITAN’s Managed Services Dashboard (“MS Dashboard”).

ReportCenter v2.0 is a software application that gives users easy and rapid access to a wide-range of reports, in a graphical and interactive user interface. It imports, stores and sorts data to clients key performance indicators. Through sophisticated security functionality, clients can manage access or restrict viewing of various reports to different roles. ReportCenter v2.0 can show historical reports so that they can be compared with current state, and provide a basis for future-state performance measurement and analytics. And as a web-based application, ReportCenter v2.0 is easily accessible anywhere and anytime with no major configurations and installations needed.

ReportCenter v2.0 provides rapid monitoring of:

  • SLA Compliance
  • Tickets Management
  • System Availability
  • User Roster
  • System Capacity
  • Backup Status
  • Change Management Status


ReportCenter v2.0 was developed to increase the usability of the service management system, by facilitating quick search, sorting, and one view analysis of data and presenting it graphically thus improving productivity. ReportCenter v2.0 provides user-controlled interactive statistics rather than the usual static reports, at a much lower cost.

ReportCenter v2.0 was released in November 09 and is now accessible to all its clients at a low per-user cost. Please contact TITAN Sales for a free demo and overview of TITAN’s Managed Services offerings.


About TITAN Technology Partners
TITAN Technology Partners is a global outsourcing firm, providing industry specific strategy consulting, training and outsourcing solutions. TITAN is an IT industry leader in managed services for all major IT and ERP platforms.
 


TITAN Technology Partners