Operations Business Process Outsourcing
TITAN significantly reduces the cost of maintaining and supporting operations while offering thought leadership and flexible staffing of operations data management professionals. We leverage dual-shore capabilities and proprietary "Sweet 16" and Managed Services/Outsourcing Tools to not just outsource operations but to leverage technology to improve operation.
Value Proposition
- Thought Leadership
- Significant reduction in current cost of maintaining and supporting back office operations
- Flexible staffing of operations, data management professionals
- Improvement of current service levels
- Leverages TITAN's dual-shore capabilities
- Processes and Quality improved via TITAN's Quality Management Framework (QMF)
- Leverages TITAN's proprietary "Sweet 16" and Managed Services Tools
Offerings
- Contracts administration
- Pricing administration
- Project configuration
- Customer data management outsourcing
- Billing remediation outsourcing
- Sales helpdesk outsourcing
Capabilities
- TITAN Centers of Excellence (TCOE)
- Dual-shore support
- Training
- Managed Services Portal
- Telephone support
